Returns policy

You may request a return of standard, unused goods within 14 days after delivery. Products must be unused, undamaged and returned with their original packaging. Please contact us before sending anything back so that we can provide return instructions.

Custom-printed, branded, specially sourced or otherwise personalised packaging cannot ordinarily be returned for a change of mind once production or procurement has begun. Sealed or hygiene-sensitive products may also be excluded where the seal has been broken, to the extent permitted by law.

Please report an incorrect, damaged or apparently defective item as soon as reasonably possible and include your order number and clear photographs. Where the goods do not meet the standards required by law, we will provide the appropriate repair, replacement or refund remedy and cover reasonable return arrangements.

Change-of-mind return delivery is normally for your account. If we supplied an incorrect, damaged or defective item, we will arrange or reimburse reasonable collection costs. Returned goods may be inspected before a refund is approved.

Approved refunds are issued to the original payment method where practical. Banking and payment-provider processing times are outside our control, but we will initiate the refund promptly after approval and keep you informed.

Email hello@tuckpackaging.co.za with your order number, the items concerned, the reason for return and supporting photographs where relevant. Do not send a parcel until return instructions have been confirmed.